Dona is AI call analytics for your business calls. It analyzes every call — in 85+ languages, including English, Hindi and Malayalam — and tells you what it means for the business:
Dona can help you understand every conversation that matters.
Your dashboards say the order shipped. The customer says something very different.
Imagine having this visibility across every customer call.
“I've called three times and still haven't received my order.”
A customer has chased the same order three times and is ready to cancel. The same delivery failure is likely hitting other customers on this route.
Follow up immediately. Support lead calls back within the hour; operations reviews this courier route.
Four business signals Dona surfaces from everyday conversations — so the right person acts before it costs you.
Discover conversations where customers were interested but didn't convert.
Identify frustrated customers before the relationship is lost.
Find recurring complaints and service failures.
Discover what customers actually want, ask for and struggle with.
Every call becomes a short answer: what happened, why it matters, how risky it is, and what to do next.
And when you want the detail, it's all there — scores, transcript, action items:
Dona is the intelligence layer on top of your calls — nothing to replace. Whether calls come from a call centre, a PBX or your team's phones, Dona analyzes them the same way.
Connect your call centre software or office PBX, and every recorded call flows into Dona automatically. Your agents keep working exactly the way they do today.
1,248 calls analyzedSentiment, intent, risk and quality scoresYour calls contain sensitive business information. Dona gives you control over who can access them and how long they're kept.
Everything you need to know before talking to us.
Dona is an AI call analytics and conversation intelligence platform for businesses. It analyzes your recorded business calls and turns each conversation into business insight: what the customer needs, missed sales opportunities, frustration and churn signals, service issues, and the follow-up your team should take.
Sales, customer support, customer experience and operations teams at businesses that handle a lot of phone calls — from call centres to sales and service teams calling from their own mobile phones. Dona is built in India by BitsLedger India Private Limited and analyzes calls in Indian and international languages.
A transcription tool tells you what was said. Dona tells you what the conversation means for the business — what the customer needs, what went wrong, which opportunity was missed, and what your team should do next.
No. Transcription is the starting point. Dona then analyzes the conversation for intent, sentiment, customer needs, risk, service quality, opportunities and recommended actions.
No. Dona works with the call centre or PBX system you already use. If your team makes calls from regular mobile phones, Dona Call Sync brings those call recordings and call logs into Dona automatically. You can also upload call recordings directly.
Yes — that's the point. Dona is built to analyze your recorded conversations at scale, so your team no longer has to rely on manually reviewing a small sample of calls.
Dona analyzes conversations in English, Hindi, Malayalam, Tamil, Telugu, Kannada, Bengali, Marathi, Gujarati, Arabic and 75+ more languages.
Dona gives you control over who can access your calls and insights, and how long recordings are kept. For the details of how your data is handled, talk to the Dona team — we're happy to walk you through it.
Book a 30-minute demo and tell us how your team handles business calls today. We'll understand your workflow and show you how Dona fits into it. If you're ready to start on your own, you can sign up directly.
Let Dona help you find them.
30 minutes. Tell us how your team handles calls today — we'll show you where Dona can help.
